Customer service has become a big priority in the airline industry, especially in Africa, where the aviation sector is growing fast. With more people flying, airlines are stepping up their game to make sure customers are happy, and loyal, and can tell them apart from the rest.
A few African airlines are shining in this area, offering top-notch service that meets all kinds of passenger needs.
According to a recent Skytrax report, the best African airports for staff service in 2024 have been recognized for their attitude, friendliness, and efficiency. This includes roles across customer help desks, immigration, security, retail, and food and beverage outlets.
The Best Airline Staff Service awards recognise the combined quality of front-line airline staff service for both the airport and the onboard experience.
Kenya Airways boasts the best airline staff service in 2024, with South African Airways coming in second, according to the report.
Below are the top 10 airlines in Africa with the best staff service in 2024:
1.Kenya Airways
Kenya Airways, the “Pride of Africa,” is one of the leading airlines on the continent. Known for its extensive network connecting Africa to the world, the airline’s commitment to customer satisfaction is evident in its responsive customer support and the numerous accolades it has received over the years.
2. South African Airways
South African Airways (SAA) is the national carrier of South Africa and is known for providing top-tier service across its network. SAA is known for its comfortable seating, diverse entertainment options, and delicious in-flight meals. The airline’s frequent flyer program, Voyager, also offers excellent benefits and rewards for loyal customers.
3.RwandAir
As Rwanda’s official airline, RwandAir has solidified its reputation as a dependable and passenger-focused carrier. Boasting a fleet of more than 12 aircraft and an extensive route network spanning Africa, Asia, Europe, and the Middle East, RwandAir ensures a smooth and enjoyable travel journey for its customers. RwandAir is praised for its warm and hospitable service.
4.Airlink
Airlink is a South African regional airline that focuses on connecting smaller communities within Southern Africa. Known for its punctuality and convenience, Airlink has become a preferred choice for travelers looking for reliable regional flights.
5.EgyptAir
EgyptAir, the national airline of Egypt, has been a major player in African and Middle Eastern aviation for decades. Founded in May 1932, it serves over 80 destinations worldwide, encompassing Africa, the Middle East, Europe, Asia, and the Americas. The airline’s frequent flyer program, EgyptAir Plus, provides additional benefits and rewards, enhancing the overall customer experience.
6.Ethiopian Airlines
Ethiopian Airlines, Africa’s largest airline by fleet size and network, has set a high standard for customer service. It is one of the few airlines to operate the Boeing 787 Dreamliner, which offers passengers a more comfortable and eco-friendly flying experience. Passengers appreciate the airline’s modern fleet, efficient check-in processes, and attentive staff.
7.Air Mauritius
Air Mauritius stands out for its warm and welcoming service, embodying the spirit of Mauritian hospitality. The airline’s staff are known for their friendliness and dedication, contributing to a relaxed and enjoyable journey.
8.Royal Air Maroc
Royal Air Maroc, the national carrier of Morocco, was founded in 1953 and has since played a significant role in connecting Morocco with the world. The airline also offers a robust loyalty program, Safar Flyer, which rewards frequent travelers with valuable benefits and enhances their overall experience. Royal Air Maroc’s crew members are frequently praised for their courtesy and helpfulness, making each flight a pleasant experience.
9.LIFT
LIFT, a relatively new player in the African aviation market, is quickly gaining recognition for its innovative approach to customer service. LIFT offers a user-friendly booking experience, streamlined check-in, and a range of in-flight amenities designed to cater to contemporary travelers.
10.FlySafair
FlySafair, a South African low-cost carrier, has made a name for itself with its commitment to delivering exceptional service at an affordable price. Despite its low-cost model, FlySafair prioritizes customer satisfaction with efficient service, friendly staff, and a punctual flight schedule.
