TAQA Distribution will manage billing, payment processing, and customer relationship management (CRM) services related to ADGM fees, streamlining the tenancy experience for over 16,000 residents across both islands.
Streamlined tenant services
By integrating tenancy-related fees into a bespoke power and water utilities bill within the ADGM system, TAQA Distribution will simplify the process from lease application to bill payments and account closures.
As tenants transition to the new system over the next 12 months, they will benefit from enhanced service efficiency and digital-first solutions. As part of the agreement, TAQA Distribution will also manage the collection and administration of Authority fees related to tenancy contracts.
Omar Alhashmi, Chief Executive Officer of TAQA Distribution, commented: “This partnership with ADGM emphasises our commitment to delivering innovative, customer-centric solutions that enhance operational efficiency and improve service delivery.
“By integrating technology and automation, we are transforming how residents interact with their utilities, by gradually combining a host of other services rendered for the customer across Abu Dhabi within a unified bill. This will make the process of payments in the emirate simpler and faster.”
The initiative aligns with the Abu Dhabi Program for Effortless Customer Experience, ensuring a seamless, fully automated journey at every stage of the tenancy lifecycle.
Hamad Sayah Al Mazrouei, CEO of ADGM Registration Authority, added: “Our strategic collaboration with TAQA Distribution introduces a structured, efficient approach to utility management for Al Maryah and Al Reem Islands.
“By integrating TAQA Distribution’s expertise within ADGM’s ecosystem, we are enhancing resident experience and service standards. This partnership reflects our broader commitment to strategic initiatives that strengthen Abu Dhabi’s urban infrastructure and support its long-term growth.”
Established in 2015, ADGM is the international financial centre of the capital. It governs the entirety of Al Maryah Island and Al Reem Island, collectively designated as the financial free zone of Abu Dhabi.
