TEDMOB is redefining digital transformation in fintech and telecom through AI-powered automation, seamless digital experiences, and scalable cloud ecosystems. Backed by strategic investments in AI, IoT, blockchain, and proprietary platforms, the company is not just keeping pace with change; it is shaping the next decade of digital innovation.
In an exclusive interview with Telecom Review Africa, TEDMOB’s Co-Founder and CEO, Mario Hachem, revealed how the company is transforming smart innovation into tangible business value at a time when customer expectations are outpacing technology.
How does TEDMOB leverage smart technologies to help clients in fintech and telecom enhance customer experience and operational efficiency?
At TEDMOB, we view smart technology not as a passing trend, but as a powerful catalyst for measurable business and customer impact. In industries like fintech and telecom—two of the most rapidly evolving and highly competitive sectors—this belief guides everything we design, build, and deploy. Our focus is always on creating solutions that elevate the customer journey while driving operational efficiency and long-term value for the organizations we serve.
We combine AI-powered automation, advanced data analytics, and user-centric digital interfaces to help businesses eliminate friction, personalize engagement, and scale their services intelligently. In fintech, this translates into capabilities such as secure digital onboarding, intelligent fraud detection, streamlined KYC processes, real-time transaction visibility, and omni-channel customer support that ensures users receive consistent, high-quality service across every touchpoint.
In the telecom sector, our work spans entire digital ecosystems—from mobile apps and self-care portals to chatbot automation, VAS integrations, account management tools, and monetization frameworks that enhance both customer satisfaction and revenue performance. We help operators modernize their digital presence, automate high-volume processes, and introduce smarter, more intuitive features that keep users engaged and empowered.
At the core of our approach is a simple philosophy:
If a technology doesn’t simplify the user experience or strengthen the business’s bottom line, then it isn’t the right solution.
Everything we build must deliver clarity, efficiency, and measurable results—ensuring our partners stay ahead in markets where innovation is not optional, but essential.
What are the biggest digital challenges businesses face today, and how does TEDMOB help them overcome these obstacles?
The biggest challenge companies face today is pace—the unprecedented speed at which customer expectations shift, technologies advance, and competitors innovate. Businesses are under constant pressure to keep up, yet many remain held back by legacy systems, fragmented digital experiences, and slow, resource-heavy adoption cycles for new technologies. This widening gap makes it difficult not only to meet market demands, but to stay relevant in an increasingly digital-first world.
TEDMOB exists to bridge that gap. We empower organizations to transition smoothly into modern digital ecosystems by upgrading infrastructure in a way that minimizes risk and avoids disruptions to day-to-day operations. Whether it’s reshaping outdated systems, implementing new digital layers, or integrating next-generation technologies, our approach ensures stability while unlocking new capabilities.
We also focus on creating cohesive, end-to-end customer journeys that span web, mobile, apps, and emerging touchpoints, ensuring users enjoy consistent, intuitive, and seamless interactions with the brand at every stage.
Beyond design and development, TEDMOB introduces smart automation across processes to improve efficiency, reduce operational costs, and allow teams to focus on higher-value, strategic work. Every solution is built to be scalable, secure, and future-ready, so companies can evolve without constantly restarting their digital foundations.
At our core, TEDMOB simplifies digital transformation. We make innovation accessible, manageable, and sustainable, enabling organizations to keep pace with change, serve their customers better, and unlock long-term, scalable growth.
As emerging technologies like AI, IoT, and blockchain reshape industries, how is TEDMOB positioning itself to stay ahead and deliver cutting-edge solutions to its partners?
At TEDMOB, innovation isn’t an afterthought; it’s a core investment. We allocate significant resources to continuous research, exploration, and internal development to ensure we remain ahead of industry shifts. Over the years, we have established specialized innovation units focused on the technologies shaping the future: advanced AI development, IoT ecosystem integrations, and secure, data-driven platform architecture. These units constantly test, prototype, and refine new ideas in-house long before they reach our clients. This approach ensures that every solution we deliver is not only cutting-edge, but also practical, scalable, and ready for real-world impact.
Staying ahead of competition means creating value before the market demands it. In line with this vision, we have been developing a suite of new proprietary products that will officially launch in 2026. One of our flagship innovations is AiSHOX, an AI-powered solution designed to redefine the e-commerce shopping experience. AiSHOX leverages artificial intelligence to personalize, optimize, and elevate the end-to-end customer journey, setting a new standard for digital commerce and customer engagement. It represents what we believe will be the next major trend in the e-commerce and retail landscape.
Beyond product innovation, TEDMOB is actively forging strategic partnerships across the region with leaders in fintech, telecom, and enterprise digital transformation. These alliances allow us to accelerate the rollout of next-generation technologies and co-create solutions that meet the evolving needs of consumers and businesses. By staying proactive—not reactive—we anticipate market shifts, identify upcoming opportunities, and guide our partners toward what will influence the next three-to-five years, not just the next quarter.
At TEDMOB, we innovate with intention, build with purpose, and lead with a vision for the future.
What key leadership principles guide you in steering TEDMOB through constant technological shifts and market challenges?
Three core principles guide my leadership approach and shape the way TEDMOB operates:
- Clarity of Vision
A team can only move with confidence when the destination is unmistakably clear. I believe in communicating not just what we aim to achieve, but why it matters and how it aligns with our long-term strategy. When people understand the bigger picture, they make smarter decisions, prioritize effectively, and feel a stronger sense of ownership. Clear vision removes doubt, accelerates momentum, and keeps everyone rowing in the same direction. - Adaptability
Technology evolves at a pace unlike any other industry, and leadership must evolve with it. Being adaptable means having the discipline to stay aligned with long-term goals while maintaining the agility to adjust plans as new opportunities or challenges emerge. In 2025, we embraced five new technology stacks that represent the backbone of next-generation digital innovation. This shift strengthened our ability to build smarter, faster, and more scalable solutions for our clients, and demonstrated our commitment to staying ahead of the curve, not just keeping up with it. - Empowerment
Innovation doesn’t happen in environments ruled by fear or rigid control. It flourishes when people feel trusted, supported, and encouraged to think boldly. Empowerment means giving teams the freedom to explore new ideas, experiment with different approaches, and take initiative without hesitation. My focus is on cultivating a culture where every team member has space to grow professionally, challenge themselves, and contribute meaningfully to the organization’s success.
Together, these principles create a foundation that keeps us resilient, innovative, and aligned—even in times of uncertainty or rapid change. They ensure we remain focused on what matters most: building a company where people thrive and delivering solutions that move our partners forward.
How do you cultivate a team culture that encourages innovation, agility, and long-term growth in such a competitive tech landscape?
At TEDMOB, culture is the cornerstone of everything we build. We believe innovation thrives when people are empowered, supported, and trusted. That’s why we cultivate an environment where teams have the autonomy to explore emerging technologies, experiment with new ideas, and push creative boundaries. We embrace a test-and-learn mindset, where experimentation is encouraged and failure is viewed as a natural and valuable part of the innovation journey—not something to be feared or avoided.
True agility comes from breaking down traditional organizational silos. At TEDMOB, designers, developers, strategists, and product owners work collaboratively from day one, ensuring alignment, reducing friction, and accelerating delivery cycles. This multidisciplinary approach allows us to move faster, solve problems more intelligently, and deliver solutions that are both user-centric and technically sound. We also invest heavily in continuous learning, providing our teams access to the latest tools, certifications, and global industry trends. This ensures that our talent remains ahead of the curve and equipped to tackle the challenges of tomorrow.
For long-term, sustainable growth, we place a strong emphasis on mentorship, career progression, and personal development. Our leadership actively supports each team member’s growth path, ensuring they have the guidance and resources needed to advance professionally. Most importantly, we strive to create a work environment where people feel respected, heard, and genuinely valued.
Our philosophy is simple yet powerful: when we invest in our people, they invest their passion, creativity, and commitment into the future of the company. This people-first mindset is what fuels our innovation and strengthens our organization year after year.
Looking ahead, what are your priorities for ensuring TEDMOB remains a trusted partner for digital transformation across industries?
Our main priority moving forward is to continue delivering solutions that are measurable, scalable, and strategically aligned with the long-term business objectives of our partners. In an industry driven by rapid change, we understand that trust cannot be claimed; it must be earned. And it is earned through repeated excellence, transparency at every stage of the journey, and delivering results that create real, quantifiable impact. For us, trust is built through consistency: consistent performance, consistent communication, and consistently delivering on our promises.
As the digital landscape evolves, we are investing heavily in expanding our capabilities across three foundational pillars: artificial intelligence, cloud automation, and data intelligence. These pillars are not just trends; they represent the technological core that will define the next decade of transformation. AI will reshape how businesses personalize experiences and automate operations. Cloud automation will determine how efficiently organizations scale and deploy services. Data intelligence will empower smarter decision-making, predictive insights, and more resilient strategies. By strengthening these pillars, TEDMOB aims to equip organizations with technologies that are smarter, faster, more secure, and more adaptable, enabling them to unlock new opportunities and stay competitive in an increasingly digital-first world.
In parallel, our vision includes broadening our footprint across the Middle East and Africa, two regions with extraordinary growth potential. We are deepening regional collaborations, forming strategic alliances, and engaging with both private and public-sector leaders to accelerate the rollout of next-generation digital solutions. This expansion allows us to support more organizations as they modernize their infrastructure, enhance customer experiences, and transition into comprehensive, connected, and intelligent digital ecosystems. Operating across MEA also enables us to stay closer to the markets we serve, understand their real-time needs, and respond with greater agility.
Above all, our commitment remains unwavering: to listen, understand, and serve. By closely engaging with our partners—understanding their challenges, operational realities, and long-term aspirations—we build solutions that don’t just solve problems, but drive meaningful, sustainable transformation. We measure our success by the progress of the businesses we support.
Our ambition is clear: to be more than a technology provider.
We aim to be a trusted advisor, a strategic partner, and an engine of innovation that helps organizations grow, evolve, and thrive in the years ahead.
What excites you most about the future of digital innovation in the Middle East and Africa, and how is TEDMOB preparing to seize those opportunities?
The Middle East and Africa are stepping into one of the most transformative eras in their modern history. Whether in fintech, smart government, e-commerce, cloud infrastructure, or AI-driven modernization, the region is witnessing a wave of acceleration unlike anything before. But what truly distinguishes MEA is not just the pace of technological adoption; it is the unique combination of young, dynamic talent; governments with strong digital-first agendas; and enterprises that are ready not only to grow, but leapfrog global benchmarks. This rare alignment is creating ideal conditions for innovation that can scale swiftly, create new economic models, and address deep-rooted societal and industry challenges with clarity and speed.
At TEDMOB, we are preparing for this new era with strategic intent and sustained investment. We are expanding our research and development framework, advancing our roadmap for AI-powered products and intelligent platforms, and building deeper alliances with both public and private sector leaders across the region. Our approach is centered on designing technologies tailored for the complexities of emerging markets—ecosystems where reliability, accessibility, affordability, security, and scalability are non-negotiable. These markets demand solutions that are built to withstand rapid growth, diverse user needs, and evolving regulatory landscapes.
To further accelerate our regional mission, TEDMOB established a new UAE entity in 2025, placing us at the center of one of the Middle East’s most influential innovation hubs. This strategic expansion gives us proximity to key decision-makers, regulators, digital leadership councils, and enterprise clients. It strengthens our capacity to react quickly, co-create solutions, participate in national digital transformation programs, and operate as a fully regional technology partner. With this footprint, we are better positioned to scale our products and services across the GCC, North Africa, and beyond, while maintaining the agility and market insight that define our work.
Our vision for MEA extends well beyond commercial growth. We see a region on the brink of global digital significance—a region where ambitious policies, bold entrepreneurs, and highly skilled youth can collectively shape the next frontier of technology. The opportunities emerging from MEA have the potential to influence global innovation patterns, set new standards for digital inclusion, and redefine how societies interact with technology.
TEDMOB is deeply committed to contributing to this movement. We are here to build future-ready solutions, accelerate progress, and empower institutions and communities with tools that truly matter. Our mission is to be an active force in shaping the digital landscape of MEA, supporting governments, businesses, and innovators as they transform ideas into sustainable impact.
The digital transformation journey in the Middle East and Africa is only at its beginning—and TEDMOB is determined to stand at the forefront of this evolution, driving change, enabling progress, and helping shape a smarter, more connected, and more prosperous future for the region.
The future of digital transformation in MEA is just beginning—and TEDMOB intends to be at the heart of it.
