NCBA Steps Up Its Sustainability Efforts
NCBA Steps Up Its Sustainability Efforts
Driving Inclusive Growth Through Customer-Centered Banking
NCBA continued to push its customer-first mission by lowering its base lending rate for the fifth time this year to 13.27 percent.
The bank also maintained its monthly account maintenance fee waiver in Kenya and Rwanda. This helped customers manage the tough economic environment with more ease.
The Group expanded its retail network to 122 branches. It also ran targeted product campaigns and improved customer engagement across all markets. In the third quarter of 2025, NCBA focused on key retail initiatives.
These included thought leadership forums for different customer segments, diaspora activations in Australia and the Middle East, card loyalty promotions, and improvements in digital onboarding.
Strengthening Sustainable Finance and Youth Development
NCBA defended its leadership in asset finance by upgrading its PSV financing offer.
Customers can now access up to 90 percent financing bundled with Komiut, a digital fare collection platform that improves transparency and revenue management in public transport.
The Group also signed financing partnerships with Mobikey and Car and General. To support the shift to greener mobility, NCBA partnered with CFAO Mobility through Loxea to finance electric vehicles.
This includes up to 90 percent financing for the new BYD Shark 6 plug-in hybrid pickup.
In corporate banking, the Group launched NCBA Connect Plus. This makes NCBA the first bank in East Africa to adopt Intellect’s cloud banking solution.
NCBA Steps Up Its Sustainability Efforts
More than 20,000 customers in Kenya are already using the platform. NCBA will extend the service to Uganda, Tanzania and Rwanda to offer a unified experience to corporate clients.
NCBA also advanced its youth sustainability agenda through a partnership with Motif Di Don. The collaboration supports Elev8 Live, a platform that discovers and trains young music artists.
The initiative marks the Group’s first major step into Kenya’s creative economy, which contributes 5.3 percent to the national GDP and supports more than 300,000 entrepreneurs.
NCBA aims to use this space to design financial solutions that address long-standing challenges such as limited access to credit and low financial literacy among creatives.
Looking Ahead
NCBA https://ke.ncbagroup.com/ projects stable regional economic conditions supported by strong policy management. The Group expects Kenya’s economy to grow by 5.0 percent in 2025 and 5.1 percent in 2026.
For the final quarter of the year, NCBA will focus on disciplined balance sheet management and strong risk practices to maintain long-term growth.
The Group remains well capitalized and continues to rely on its team of more than 3,900 staff to deliver excellent service.
