The Liberia Telecommunications Authority (LTA) introduced a new regulation to improve the quality of services provided by mobile network operators, despite demands for services. It sets standards that these companies must adhere to, ensuring better quality services for consumers. Penalties are also provided.
The regulation notably requires telecom operators to promptly address consumer complaints and restore lost data and minutes when networks fail without fault on the consumer’s part. Consumers are also urged to carefully read contract terms before accepting them.
This initiative by the LTA aims to strengthen the protection of Liberian telecom consumers while also contributing to accelerating the development of the Liberian ICT sector through stimulating greater service improvement. According to DataReportal, as of January 2024, Liberia had 4.7 million mobile phone subscribers, with a penetration rate of 87.1%. However, only 30.1% of the country’s population has access to internet services, according to the same source.
