Partnerships generate significant value when innovative ideas are transformed into tangible outcomes. At MWC26, PT Indosat Tbk and Safaricom PLC announced a strategic collaboration to accelerate AI-driven innovation within their respective digital ecosystems.
Leveraging Safaricom’s expertise in M-PESA and Indosat’s transition to an AI-native telecommunications provider, the partnership seeks to deliver advanced networks, personalized customer experiences, and secure digital financial services.
Indosat’s President Director and CEO, Vikram Sinha, said:
By combining Indosat’s AI-native ambitions with Safaricom’s proven fintech and ecosystem expertise, we are focused on delivering innovations that customers can genuinely feel from smarter networks and safer digital transactions to more personal and intuitive experiences.
The collaboration will focus on AI-enabled initiatives, including predictive customer care, AI-driven decision-making, and optimized network investments. These initiatives intend to translate AI capabilities into practical solutions that improve customers’ daily digital experiences.
Safaricom’s CEO, Peter Ndegwa, said:
From smarter networks and safer transactions to more intuitive digital experiences, this collaboration goes beyond innovation; it is about shaping inclusive digital economies where individuals, businesses, and communities can thrive.
As the telecommunications industry continues to evolve, its future will be shaped by the effectiveness with which operators utilize technology to serve individuals, empower communities, and create meaningful digital experiences.
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