News
The breach, which was reported earlier this month, jeopardised the data of 6.2 million customers
On Thursday, Dutch mobile operator Odido notified customers that the company had been hacked and their personal data may have been leaked.
The incident, which took place earlier in the month, saw data from 6.2 million customers compromised, according to an Odido spokesperson.
Both Odido’s direct customers and those of its mobile virtual network operator (MVNO) Ben NL were affected.
Customers’ names, addresses, phone numbers, and bank account numbers were among the data points leaked.
Odido emphasised that no passwords, call records, or billing data had been accessed, but urged customers to be vigilant about suspicious calls and texts.
In a statement, the operator said that an investigation into the incident was ongoing and it had reported the breach to the Dutch Data Protection Authority.
“The unauthorised access to the system was ended as quickly as possible,” said the Odido statement. “In addition, Odido has brought in cybersecurity experts to implement additional security measures in response to this incident.”
While Odido did not explicitly explain how the hackers had gained access to their systems, reporting from Dutch public broadcaster NOS suggests it may have been a case of social engineering.
According to anonymous sources speaking to the news agency, the hackers gained access to Odido’s systems by attempting to log into the accounts of customer service representatives that had fallen for phishing emails. The hackers then contacted these employees by phone, posing as Odido’s IT department, and manipulated them into approving a fraudulent login attempt.
The report suggests that the staff targeted may have been external call centre workers based outside the Netherlands.
Keep up to date with all the latest telecoms news with the Total Telecom newsletter
Also in the news
World Communication Award Winners 2025
Ofcom clears the way for satellite-to-smartphone services
LG Uplus’s AI voice call app glitch leaks user data
The post Hackers pose as IT department to break into Odido’s systems appeared first on Total Telecom.
