The Enugu Electricity Distribution Company Plc has announced the cutover to its new vending system, SuperEdge, following a successful rollover in readiness for the Standard Transfer Specification prepaid meter upgrade.
A statement by EEDC’s Head of Corporate Communications, Mr. Emeka Ezeh, disclosed that with the successful technological and technical rollover completed on Saturday, February 24; South-East residents can now upgrade their prepaid meters seamlessly and without any monetary charge henceforth.
The EEDC is responsible for the supply of electricity to residents in the South-East region of Anambra, Imo, Enugu, Abia and Ebonyi states.
Ezeh, however, explained that customers of EEDC, who were unable to recharge their meters during the rollover period because of the vending platform which was shut down, can now conveniently purchase tokens and seamlessly upgrade their prepaid meters.
He said that with the completion of the rollover, the very first token purchased by customers will come with the Key Change Tokens needed to upgrade the meters.
“These are three sets of 20-digit tokens which the customers are expected to punch into their meters,” he explained.
He urged customers who might still have earlier purchased tokens yet to be loaded onto their meters to endeavour to load them before administering the three sets of 20-digit tokens, as once the meter is upgraded, such tokens would no longer be accepted by the meter.
Ezeh emphasised that the prepaid meter upgrade is compulsory for all customers using STS-compliant prepaid meters and the meters are expected to have been upgraded worldwide by November 24, 2024.
He further warned that the exercise is free and at no cost to customers, adding that it does not affect postpaid and stand-alone meter customers.
However, on Tuesday, the Indigenous People of Biafra, residents and shop owners in the South-East region tackled the EEDC over incessant power outages and “outrageous billing” across the region.
Residents and shop owners in major cities, such as Onitsha, Nnewi, Obosi, Awka, Ekwulobia as well as communities across the 21 Local Government Areas of Anambra State, largely lamented what they described as “outrageous and irritative estimated electricity billing” amid power outage by the Enugu Disco.
