The Electricity Company of Ghana (ECG), the power distribution company responsible for southern Ghana, has begun an exercise to verify the integrity of all post-paid meters and their readings within its operational areas.
The exercise, dubbed: ‘Operation Fix the Bill & Pay the Bill’, started on Monday, November 6, and is expected to end on December 11, 2023.
The power distribution company aims to build confidence in the bills it delivers to customers, capturing the consumption readings to be sure they sync with what ECG agents have been reading, to be able to produce actual bills and collect arrears owed by customers.
This comes on the back of recent lamentations by some customers of ECG that they are being over-billed by the power distributor.
Some of the customers lodged official complaints to the regulator, Public Utilities Regulatory Commission (PURC), to intervene to address their concerns.
Consequently, the regulator wrote to ECG to draw their attention to the issue.
In a press statement issued on Monday, ECG said all regional and district offices would operate with a lean staff to provide essential services to customers during the exercise period.
This, according to them, is to enable total participation by top management and staff.
“ECG wishes to state that the Public Utilities Regulatory Commission’s LI (2413) gives us full access to all our installations, therefore customers and the general public are being advised to cooperate with ECG to carry out our mandate,” it added.
Source: https://energynewsafrica.com
