CSG yesterday announced the completion of its digital transformation project with Airtel Africa, a leading telecommunications and mobile money services provider across 14 countries in Africa. With CSG’s unified revenue management solution, Airtel Africa is primed to streamline processes across its business, minimize costs and shorten time to market while delivering experiences that drive customer loyalty and sustainable business growth in wireless.
CSG’s unified revenue management solution helps wireless operators to modernize and standardize their operations and improve their go-to-market flexibility. It allows them to capitalize on customer insights and act on changing needs with new digital services that enhance the customer’s experience in real-time. Migrating onto CSG’s future-forward platform has enabled Airtel Africa to create seamless, personalized offers for consumers and businesses alike while achieving optimal performance and effective management and reconciliation of revenue. These new capabilities, in turn, help them increase loyalty among their 138.5 million customers and reduce churn with transparent, self-service billing.
Razvan Ungureanu, Chief Technology Officer, Airtel Africa
Working with CSG has been instrumental for Airtel Africa to usher in a new era of innovation that pushes the boundaries of extraordinary customer experience. CSG’s flexible and reliable solutions coupled with its commitment to our success have consistently enabled us to overcome any challenges and improve our customer experience. Ultimately, through our partnership with CSG, Airtel Africa has gained a significant competitive advantage in the market and is better equipped for future growth. We are now closer to our goal of winning customers for life through exceptional experiences.
Ian Watterson, SVP and Head of APAC, CSG
In today’s digital-first world, customers expect nothing short of a cohesive, personalized experience. To meet these demands, future-focused wireless operators like Airtel Africa trust CSG to provide cutting-edge solutions that enable them to stay ahead of the competition, drive loyalty and thrive in the digital economy. We’re proud to help wireless operators boost their agility and scalability with innovative solutions that turn complex wireless data into valuable insights.
