MTN Group has embarked on an exciting journey to leverage responsible Artificial Intelligence (AI) to reshape Africa at the leading edge of technology, igniting change, inspiring progress and creating a brighter future for generations to come.
MTN’s AI journey is designed around three key principles, in line with global best practice. These encompass a comprehensive governance structure aspiring to achieve ethical, effective and safe AI adoption; an agile and scalable operating model for measured AI implementation; and targeted use cases that deliver tangible value.
MTN has developed a world-class Responsible AI Policy to guide AI deployment and usage. It has also set up a special sub-committee of the Executive Committee to provide oversight, execution governance and impact management of the Group’s IT governance, with a special focus on AI.
As data quality, talent excellence, strategic partnerships and robust infrastructure are all essential to a successful AI implementation journey, MTN has designed an appropriate operating model and established an in-house AI Centre of Excellence (CoE) alongside a Cloud CoE to co-ordinate AI activities across the Group, supported by an internal Software Solutions team equipped with more than 300 engineers.
Mazen Mroué, Digital Infrastructure CEO and GCTIO, MTN Group
AI is no longer an enabler — it’s the engine reshaping businesses, redefining value creation and rewriting the rules of global innovation and competitiveness. AI is not just about automation — it’s about boosting human potential, increasingly becoming seamlessly embedded into our daily activities, decisions and experiences, transforming how we live and work.
