The Huduma Kenya Service Delivery Programme has transformed the Public Service to one that is responsive to the needs of Kenyans
“180K Identity Cards, 47K Driving licenses, 54K Birth Certificates Waiting To Be Collected” Says CS Justin Muturi
The Huduma Kenya Service Delivery Programme has transformed the Public Service to one that is responsive to the needs of Kenyans by making Government services convenient, dignified and easily accessible.
Currently, Huduma Kenya has 4 Service delivery platforms, that is the 57 Huduma Centres, Huduma Mashinani Outreaches, Huduma Contact and Tele-Counselling Centre, and the Huduma E-platforms.
The Huduma Kenya Service Delivery Programme has transformed the Public Service to one that is responsive to the needs of Kenyans
Speaking during the inaugural visit to huduma kenya secretariat offices, the public service, human capital development CS, Hon Justin Muturi said “I applaud the collaboration with various Ministries, Departments, Agencies and Counties, for deploying services across these service delivery platforms and ensuring equal access to government services for all citizens.”
He added, “I commend the Huduma Kenya staff for their commitment to exceptional service delivery. This dedication has made Huduma Kenya the trusted face of the government.”
In his statement, Muturi notes that “This week we join the rest of the world in celebrating our customers, under the theme “Above and Beyond”. As public servants, we must go above and beyond our call of duty in our service delivery to Wananchi.
Our role is not just to meet expectations but to exceed them, ensuring that every interaction with our citizens is marked with compassion, courtesy, respect, and efficiency leaving an unforgettable experience to our customers”
“180K Identity Cards, 47K Driving licenses, 54K Birth Certificates Waiting To Be Collected” Says CS Justin Muturi
Huduma Kenya acknowledges that its staff are the custodians of the Huduma Culture and are the drivers of above and beyond service delivery.
Huduma has organized a multitude of activities across the 57 Huduma Centres and the Huduma Contact and Tele-counselling Centre to appreciate our customers and also recognize the staff who have performed above and beyond our customers’ expectations.
In line with the Kenya Vision 2030 and The Bottom-up Economic Transformation Agenda (BETA), Huduma Kenya envisions to roll out 290 Sub-County Huduma Centres. So far, in collaboration with the NG-CDF and support of the local Members of Parliament, we have operationalized 6 sub-county Huduma Centres in Tharaka Nithi, Kajiado, Kiambu and Laikipia Counties.
To embody the One-Stop-Shop concept, CS Muturi has urged all Ministries, Departments, Agencies, and Counties to deploy services across the Huduma Centres to ensure equitable and seamless service delivery to citizens.
He has called upon those Ministries, Departments, Agencies, and Counties who do not have staff to take advantage of the Huduma Kenya Universal Agent.
The Huduma Kenya Universal Agent shall be trained to offer various government services on the behalf of Ministries, Departments, Agencies and Counties.
Despite having Huduma Centres in their Counties and some Sub- Counties, the CS notes that citizens still have to travel far distances to access some government services that are not offered in their home County Huduma Centres.
This is occasioned by partial or non-deployment of these services in all Huduma Centres. For instance, out of the 57 Huduma Centres, the National Transport and Safety Authority services are offered in only 15 Huduma Centres.
Some citizens have to travel more than 200 kilometers to renew their driver’s licenses or apply for new ones.
The CS says his ministry will continue working closely with the relevant Ministries, Departments, Agencies, and Counties to enhance availability of government services.
“We have commenced talks with Director General of the National Transport and Safety Authority and we expect them to roll-out end to end services in the remaining 42 Huduma Centres in the near future”
Huduma Kenya has now revamped the Huduma Contact and Tele-Counselling Centre. The Centre now has an increased capacity to respond and handle more citizen queries.
All Kenyans have been encouraged to utilize the Huduma Contact and Tele-Counselling Centre for all information regarding government services.
“All you need is simply dial 1919 for comprehensive support and information, including free counseling services. You may not need to visit a Huduma Center in person” said CS Muturi
Despite the improved efficiency in processing government documents, there still lies 180,000 identity cards, 47,000 driving licenses, and 54,000 birth certificates waiting to be collected by the owners in the various Huduma Centers across the country.
Kenyans have been urged Kenyans to visit their Huduma Center and collect the documents they applied for.
